Roundly support

Updated 2026-10-21

Get help

Roundly is made by Obsidaby. For help with the app, a purchase, your data or a safety worry, email admin@obsidaby.com. A real person reads every message, and we reply as soon as we can.

It helps to include:

• what you were doing and what happened
• your device (iPhone or iPad) and its iOS version
• the report reference, if you reported something in the app
• the share code, if it’s about a shared quiz
• for a purchase, its date and the order ID from Apple’s receipt email

Keep your details safe

We’ll never ask for your Apple Account password, your card details or your wallet recovery key, so please don’t send them. Anyone with your recovery key can use your coins.

Report a player

In a room, open Safety & reporting to report a player’s name or behaviour, or to report a question. You’ll see a report reference: include it if you email us. You can also block a player, which hides their name, character, reactions, drawings and answers on your phone for the rest of the room, or leave the room at any time. The host can remove a player or end the room.

Reports are reviewed by a person and kept for up to 14 days. They never include votes, secret roles or your room credential.

Roundly isn’t an emergency service. If someone is in danger, contact your local emergency services.

Report a shared quiz

Host Pack quizzes can be shared with a code, so their questions are written by other players, not by us. If a shared quiz has something offensive, inappropriate or spammy in it, report it in the app when you open it, or email admin@obsidaby.com with its share code and what’s wrong. We review every report and can take a shared quiz offline so nobody can load it again.

Purchases and refunds

Coin packs and the Host Pack are bought through Apple’s App Store. Apple takes the payment, and Roundly never sees your card details.

To ask for a refund, go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase. Apple decides refunds, so we can’t issue them ourselves.

If coins don’t arrive after you pay, close Roundly and open it again on a good connection: unfinished purchases are delivered again automatically. If they still don’t arrive, email us with the date and the order ID from Apple’s receipt.

• Restore Purchases in the shop brings back the Host Pack on a new iPhone or iPad, or after reinstalling, when you’re signed in with the same Apple Account.
• Coin packs can’t be restored with Restore Purchases, because they’re used up once they’re added to your wallet.
• Unspent coins and cosmetics live in your Roundly wallet. To move them to another device, save your wallet recovery key from the shop’s Wallet tab.

Delete your data

Roundly doesn’t need an account: everyone plays as a guest. Game rooms delete themselves: a room’s data is removed within a minute of it ending, and unused rooms expire after a few hours.

• To leave a game and remove your name from it, use Delete my guest data in Help & privacy.
• To delete your wallet, its coins and cosmetics, use Delete wallet in the shop’s Wallet tab. This can’t be undone, and it doesn’t refund App Store purchases (ask Apple for refunds).
• Safety reports are deleted after 14 days.
• If you’d like us to delete anything else, or you no longer have the app, email admin@obsidaby.com.

Safety tips for families

Roundly is made for playing together with people you know: family, friends and classmates.

• Share room codes and invitation links only with people you want to play with.
• Use a first name or a nickname. Never put an address, phone number, school or other personal details in a display name.
• Younger children should play with a parent or trusted adult nearby. Playing on the TV, where everyone can see, works well.
• Roundly’s own question packs are written and checked for family play. Shared quizzes are written by other players, so look through one before playing it with children.
• To control spending, turn on Ask to Buy with Family Sharing, or turn off in-app purchases in Screen Time.
• If something worries you or your child, leave the room, talk to a trusted adult, and report it to us.

Privacy and play rules

How Roundly uses data is in the privacy policy at roundly.obsidaby.com/privacy.html, and what’s expected of every player is in the play rules at roundly.obsidaby.com/rules.html.

Contact

Obsidaby
admin@obsidaby.com